Chat & Support Platform
The same engine that handles millions of sessions, dropped into your brand and ready to launch.
What we deliver
- Real-time 1:1 / 1:N chat, bot replies, hand-offs
- Operator console, analytics, session replay
- Open chat, messengers, app, web - unified
- AI intent and hand-off auto routing
- 50,000+ concurrent connections supported
The tech behind the chat engine
Six core capabilities inside the CgChat engine - refined across millions of production sessions.
Real-time WebSocket core
2.4M+ messages per day delivered under 200ms latency, with 1:1 and 1:N sessions handled reliably.
AI intent & handoff
Bots answer instantly by classifying intent, and escalate complex requests to live agents seamlessly.
One engine, every channel
Web, app, open chat, and messengers - all unified under a single engine with shared history and rules.
Operator console & replay
Live monitoring, session replay, and response-KPI dashboards - prove service quality with data.
Enterprise security
PCI-DSS-grade protection, RBAC, IP whitelisting, and audit logs - included by default.
API · Webhook · SDK
From a one-line iframe embed to API, Webhook, and mobile SDKs - plugs into any existing system.
Let's sketch the next step together.
Don't pay the cost of building from zero - start on top of proven engines and operating know-how.
What's included in kickoff
- Free discovery workshop
- Estimate and timeline within a week
- PoC starter kit included
- Dedicated PM and architect